Terms & Conditions

A contract between the customer and Tanner Bates Ltd will only exist once an order has been accepted and processed (at which point Tanner Bates will charge the buyers' credit card for the goods despatched plus postage where applicable)
This does not affect your statutory rights.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is only as accurate as photographic and publishing processes will allow.

Whilst many lines are held in stock at Tanner Bates, we do also rely on the availability of bought-in stock such as leathers, buckles and straps etc and this can sometimes cause delays on delivery times. However, we will always keep customers informed of any such delays.

Availability and Prices of our goods are subject to change without notice.

The Terms above are governed by the laws of England and Wales. Any disputes will be conducted only by the Courts of England and Wales.

Guarantee

If any product should fail to meet your expectations please return it to us and we will look into the matter. (see returns policy)

Credit card and order data is encrypted and secure. The Tanner Bates website is hosted on Level 1 PCI compliant servers and uses 256-bit SSL certificates to keep order details secure.

Tanner Bates may contact your bank and the relevant authorities if we suspect any card details or transaction to be fraudulent. This may delay orders but is carried out in the interest of Tanner Bates and the genuine card holder.

Your rights

You can ask us to update or remove your personal information by emailing info@tannerbates.co.uk or by writing to us at:
Unit A4, Webbers Yard
Dartington
Totnes
Devon TQ9 6JY
England 

However, please note that we may need to keep some personal data in order to process orders or to comply with customer service or after sale obligations.

You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the above address, enclosing a cheque for £10 payable to Tanner Bates Ltd to cover our administration costs.

Detailed information about your rights under Data Protection legislation can be found on the website of the United Kingdom Information Commissioner, the address of which is (as at the date of this policy) www.informationcommissioner.gov.uk. The telephone number of the Information Commissioner’s Office is 01625 545 700.

Copyright and database rights

All content included on Tanner Bates website, such as text, graphics and photos are protected by United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of Tanner Bates Ltd and its affiliates and is protected by United Kingdom and international copyright and database right laws. Privacy policy

In this Privacy Policy references to "we" and "us" are to Tanner Bates Ltd, a company (registered number 9789262) and having our registered office at Unit A4, Webbers Yard, Dartington, Totnes, Devon TQ9 6JY, England.

The privacy of our customers is important to us and we take care to safeguard it. This policy explains how we use your personal information.

Our privacy policy is regularly reviewed. If you have any queries concerning your personal information or any questions on our use of the information, please contact info@tannerbates.co.uk

The information we collect via this website may include: 
Any personal details you type in and submit, such as name, address, email address, etc.

Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site.

Your IP address (this is your computer’s individual identification number that is assigned to your computer when connected to the Internet) which is automatically logged by our web server. This may be used to anonymously note interest in our website and to identify orders that appear abnormal (i.e. multiple credit card numbers being used) in order to identify the source of fraudulent orders.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

Cookies

This site uses cookies. Cookies are small text files which are saved to your computer via your web browser. They can't be run like programs and can't do anything to your computer.

A cookie is a small data file that resides on your computer which allows us to recognise you as a user when you return to the website using the same computer and web browser. The cookies and other automatically tracked information are used: To automatically access your previously stored account information and deliver a more personalised shopping experience

This site uses cookies to help us better understand how users use the website so that we can administer, support and improve the website and the products that Tanner Bates offer.

Tanner Bates’ cookies are not used to identify you personally. Even if you purchase shoes from us and therefore register as a customer, no personal information is saved in a cookie, just a random string of letters and numbers.

Tanner Bates only uses first-party cookies. This means these cookies cannot be read by any other website, and nor does this website read cookies set by any other website.

You can find out more about cookies and how to manage them here: http://www.aboutcookies.org/.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to process your order and to provide after-sales service.

We would also like to email or post you details of various promotions, goods and services that we can offer you. If you wish to receive these, please tick enter your email address in the field provided at the bottom of any page on our website. We have a firm commitment to protecting your privacy and security as our customer. We are obliged by the Distance Selling Directive, and the Data Protection legislation, and all current Trade and Legal presidents and policies to respect your wishes. You can at any time contact us at the address below and we will opt you out of any aspect of our marketing programme.

Data Protection legislation states that we must ensure that personal data held by us is accurate and up-to-date. Please help us to fulfil this obligation by informing us of any changes in your personal details by contacting us at Tanner Bates Ltd, Unit 4, Webbers Yard, Dartington, Totnes, Devon TQ9 6JY England.

We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our e-mails for us. Rest assured that third parties will not be allowed to use your personal information for their own purposes.

We reserve the right to cooperate with law enforcement officials in the investigation of alleged unlawful activities of our customers or relating to our customers. We will have no legal liability for such disclosures.

This privacy policy only covers this website. While we carefully select the websites to which we link, we are not responsible for the privacy practices or the content of these websites.